Server management
Linux and Windows estates, on-premise or hosted. Capacity, availability, patching and hardening, with monitoring on disk, memory, CPU, services, file system integrity and logs.
Services
Infrastructure run against SLAs you can hold us to
Servers, networks, databases, virtualisation, end-user computing and service desk – monitored, patched, documented and reported on.
Infrastructure work is judged on boring months. Our job is to make the estate predictable, keep the reporting honest, and make sure a person leaving does not take critical knowledge with them.
What we manage
Network management
LAN, WAN, VPN, wireless and virtual networks. Proactive testing to find failures before they become outages, plus capacity and utilisation trending.
Database management
Administration, performance tuning, backup and recovery, patching and cloning – with data protection and audit obligations built into the runbook.
Virtualisation
Server, desktop and application virtualisation. Consolidation to reduce footprint and cost, with availability and recovery designed in.
End-user computing
Desktop support, application packaging, image and patch management, and remote support for office, remote and home-office users.
Service desk
ITIL-aligned, multi-level service desk with incident, request and problem management, escalation paths and reporting that includes the misses.
What an SLA means here
Response and resolution targets per severity, agreed in writing, measured by a system you can see, and reported monthly whether or not the month went well. Credits where we miss. We would rather agree targets we can actually hit than win the deal on numbers we cannot.
What we need from you
Access, an escalation contact, and a decision-maker for changes. Most managed services engagements that go wrong go wrong because the client side had no owner, not because the provider lacked skill.
24/7Monitoring and on-call coverage
ITILAligned incident and problem management
MonthlyService reporting, including misses
4hStandard P1 response target
Estate held together by one person's memory?
That is the most common reason clients call us. It is fixable, and it starts with documentation.