Careers / Infrastructure & Managed IT
Service Desk Analyst
First and second line support for managed services clients, on a desk that measures itself honestly.
The role
You will be the first voice clients hear when something breaks. We run an ITIL-aligned desk with real SLAs and monthly reporting that includes the misses, so the work is measured and the standards are clear.
What you will do
- Handle incidents and service requests across phone, email and chat
- Diagnose and resolve Windows, Microsoft 365 and Active Directory issues at first and second line
- Escalate properly, with the context the next person needs
- Keep the knowledge base current so recurring issues get faster, not repeated
What we are looking for
- At least a year on a service desk or in desktop support
- Working knowledge of Windows, Microsoft 365 and Active Directory
- Clear written English – most of the job is written communication
- Calm with frustrated users
Nice to have
- ITIL Foundation certification
- Scripting for repetitive tasks
Apply for this role
Email your CV to info@kianglobal.com with KG-2026-019 in the subject line. Tell us in a short paragraph what you have built or run that you are proud of – that is the part we read first.
The button opens your email client with the subject and a short template filled in. Attach your CV before sending. We reply to every application, including the ones we decline.